Cancellation & Refund Policy
- Psycho wellness Center & Divinity Clinic facilitates a hassle-free online secured payment gateway registration facility wherein the users visiting Psycho wellness Center website can access the payment gateway / registration and can utilize the said services and make payments.
- The customer is free to cancel the session, as per his/her choice. Please note that the refund of the session shall be governed by the following criteria:
- There shall be 100% refund of the session fee for the cancellation of the appointment 12 hour prior to the scheduled time.
- 50% refund of the session fee will be done if the cancellation is done 6 hours prior to the scheduled time of appointment.
- No refund will be admissible in case of cancellation is done in less than 6 hours.
- 100% refund fee will be adjusted to the newly scheduled time in case rescheduling of appointment is done prior to 12 hours.
- 50% refund fee will be adjusted to the newly scheduled time in case of rescheduling of appointment is done 6 hours prior to the scheduled time of appointment.
- No refund will be adjusted to the newly scheduled time in case of rescheduling of appointment in less than 6 hours.
- When appointment is cancelled refund process is immediately activated. Please note the processing time for the refund depends solely on the respective bank policies. Refunds normally take seven to 14 business days.
- Psychowellness Center will offer refund purely on the basis of facts concerning an individual case. There will be no refunds for cancellations post a registrations, unless sufficiently provided evidence for-mistaken denominations, factual errors, inaccurate payment deductions, duplicate payments or any other instance where in the payee has faced a loss beyond reasonable control.
- Refunds if any will be made to the same card or account using which the payment was initially made and it will be processed only after verification of the accountholders credentials. No cash or cheque refunds will be made under any circumstances. Amount deducted by bank as transaction fee while making the card payment will not be refunded.
- Psychowellness Center shall not be responsible in case communication is not received by the user/ individual/ client/ patient/ customer/payee due to incomplete contact details given by the user/ individual/ client/ patient/ customer/ payee.
- Customers requesting serial or repeated refunds may be blocked to access the services provided on the website.
- For claiming refund, the payee should provide valid invoice number & ID documents of the customer who is seeking refund so as to be able to get the refund.
- No interest will be paid on refund.
- Psychowellness Center reserves the right to modify/ change the policy without prior intimation/ publication/ prior information.
Payment Gate way Disclaimer
- Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the user, Psychowellness Center does not represent or guarantee that use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the internet.
- Psychowellness Center and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the user on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the payment Gateway or Services in connection thereto; and/or Any interruption or errors in the operation of the Payment Gateway.
Your refund request to be directed to Email- firstname.lastname@example.org